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Contact Upside Customer Service

Upside Phone Numbers and Emails

Toll-Free Number:

  • (800) 741-6726
Call customer service
Send Message

Upside Emails:

Business Customer Service
Customer Service
Gift Cards
Legal
Media
Press Inquiries
security@getupside.com
Security
privacy@upside.com
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Upside?

Most Popular Number:

(800) 741-6726
Total calls: 6 729 Issues resolved: 43 Last call: Feb 9, 2025
author avatar
PissedConsumer Reporter

The company emphasizes two ways of contacting Upside customer service: through the online form on their website and via the app. However, if you still need to call Upside, try dialing 1-800-741-6726. You can receive general information or learn how to reach the right department. You can also use this phone number for Upside to make complaints or get support with the app.

It may be easier to get help with your issues or answers to your questions via their app. The company is represented in various social media, so you can try to contact Upside through their official pages.

You can reach customer support via email using the contact form on their website. Make sure to include proof of purchase, any screenshots you think may be helpful, and your account email address, which you can find by tapping the Profile icon.

You can also use the following Upside customer service email to reach the Help Center representatives: support@upside.com. Another way to address Upside support email, if you have questions about their grocery cashback program, is by writing to grocery@upside.com

For inquiries regarding privacy data, email privacy@upside.com. If you believe you’ve found a security vulnerability in one of their products or platforms, email security@getupside.com.

To contact Upside app tap the Profile icon and pick the Help option. Search or browse the answers to common questions and if the article does not help, tap the pen and paper icon in the top right. You’ll see any ongoing tickets. Tap the same icon again to open a new one. This Upside app contact makes it faster to resolve your issue. The support team aims to answer your requests within 24 hours and provide the answers you ask for and the help you require. National holidays or weekends may influence the response time.

Upside Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Upside Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email
  • The best phone number to call Upside is 8007416726. 15% of customers managed to speak with a real person.

  • The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Upside may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

Upside Website:

Upside Help Center:

Corporate Office Address:

Upside Services, Inc.
1701 Rhode Island Ave NW
Washington, District Of Columbia 20036
United States

Upside Customer Service Reviews

1.7 / 5
Poor
Denzel Sgq
Still not working
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Spent alot of time trying to get some help with upside loading still can't get it open. Call me pls 218-556-**** tom.

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Barbara K Nxg
Very poor customer service.
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

Network issues more and more. Still waiting on a reply regarding my issue. Haven't received by cash back offer I claimed at Sonic.

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SUSAN B Dmh
Issue not resolved, NOT a happy customer
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1.0

I can not get my upside to work, NOT A HAPPY CUSTOMER. Can't get a live person.

Very tired of having to text a certain amount of characters. Same thing over and over

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Geffrey Gfu
I am not getting credit for all the purchases I am making in the grocery section
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1.0

No customer service at all. My claims sit there and then it's too long and then they expire and I don't get the credit for my purchases.

I submit them the same day or the day after. Very dissatisfied with this app

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How Good is Upside's Customer Service?

John B Zxs
John B Zxs
Feels Disappointed | Feb 07, 2025

Why is my app not working when it comes 2 the most important thing which is gas stations affiliated with Upside.

Read full quote
Atanacio Edn
Atanacio Edn
Feels Disappointed | Jan 31, 2025

*** up and upside yall keep that 31.88 u took from me ..

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Biridiana Szl
Biridiana Szl
Feels Disappointed | Jan 10, 2025

Not fair

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Dita O Dfn
Dita O Dfn
Feels Disappointed | Jan 10, 2025

Already sent an email with long explanation.. there was no customer service

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Cindy W Kvw
Cindy W Kvw
Feels Disappointed | Jan 04, 2025

Couldn't retrieve my emai

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Jionni Hpu
Jionni Hpu
Feels Disappointed | Nov 24, 2024

This site is *** doesn't work and no one will call me about it. Crock of *** is this a scam???

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Summary of Upside Customer Service Calls

6.7K TOTAL
CALLS
01:13 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Upside?

Account Question:

  • “Issue with my account”
  • “Account”
  • “Lost funds on password reset”

Payments and Charges Question:

  • “I was not able to upload my receipt for taco bell”
  • “I wasn't able to take a picture of my receipt. It saidI would get $3.00”
  • “Reimbursement”

Cards Question:

  • “Will my cash back go on my Chime card for gas?”
  • “Wrong digital $14.00 card sent to my email for cash out”
  • “Can’t add card”

Request for Information Question:

  • “How to track previous unused balance”
  • “Looking for my Amazon gift card for $200”
  • “No response from e mail regard my gift card”

Shipping and Delivery Question:

  • “Have not received my cabelas gift card yet”
  • “Locations does not work”
  • “Did not receive my cash out”

Product/ Service Question:

  • “Upside won't work”
  • “Problem with changing credit card number”
  • “Home screen not working”

Website/ Application Question:

  • “Can't seem to get app to work anymore”
  • “Can't open app error message 403”
  • “Recently went to use my upside app and the funds I had already earned were gone and I am unable to retrieve them and need assistance. Thankyou”

Return/ Replace Question:

  • “Change my email”
  • “Need to change email address”
  • “I had thirty dollars and change on the app.And now it's been down since tiktok went down.How do I get my money”

Refund Question:

  • “Need money back on upside account”
  • “Not receiving my refunds.”
  • “No bonus refunds”

Staff Question:

  • “Customer service”
  • “Poor service”
  • “Customer Service help”

Activation/ Cancellation Question:

  • “Activation link not working”
  • “Can't activate my account”
  • “I want to cancel the account”

Employment Question:

  • “Payoff”

Other Question:

  • “Because I refer to a friend to get gas.But I haven't saw my twenty dollar bonus for referring my friend”
  • “You took 80.22 from me for no reason”
  • “No cash back.”

Compare Upside Customer Service To

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1.7 out of 5
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