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Contact Upside Customer Service

How to Reach a Person at Upside

Verified Contact Information

Toll-Free Number:

  • 1-800-741-6726
Call customer service
Send Message

Upside Emails:

Business Customer Service
Customer Service
Gift Cards
Legal
Media
Press Inquiries
security@getupside.com
Security
privacy@upside.com
Privacy Inquiries

Upside Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Upside Phone Number
1 (800) 741-6726
Average Hold Time
00:05:32
Average Calls duration
1 minute
Most Popular Upside Email Address
support@upside.com
Upside Live Agent Availability
15% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Upside?

Most Popular Number:

(800) 741-6726
Total calls: 9 118 Issues resolved: 64 Last call: Apr 21, 2026

The company emphasizes two ways of contacting Upside customer service: through the online form on their website and via the app. However, if you still need to call Upside, try dialing 1-800-741-6726. You can receive general information or learn how to reach the right department. You can also use this phone number for Upside to make complaints or get support with the app.

It may be easier to get help with your issues or answers to your questions via their app. The company is represented in various social media, so you can try to contact Upside through their official pages.

You can reach customer support via email using the contact form on their website. Make sure to include proof of purchase, any screenshots you think may be helpful, and your account email address, which you can find by tapping the Profile icon.

You can also use the following Upside customer service email to reach the Help Center representatives: support@upside.com. Another way to address Upside support email, if you have questions about their grocery cashback program, is by writing to grocery@upside.com

For inquiries regarding privacy data, email privacy@upside.com. If you believe you’ve found a security vulnerability in one of their products or platforms, email security@getupside.com.

To contact Upside app tap the Profile icon and pick the Help option. Search or browse the answers to common questions and if the article does not help, tap the pen and paper icon in the top right. You’ll see any ongoing tickets. Tap the same icon again to open a new one. This Upside app contact makes it faster to resolve your issue. The support team aims to answer your requests within 24 hours and provide the answers you ask for and the help you require. National holidays or weekends may influence the response time.

PissedConsumer Club

Contact Information

Upside Website:

Upside Help Center:

Corporate Office Address:

Upside Services, Inc.
1701 Rhode Island Ave NW
Washington, District Of Columbia 20036
United States

Summary of Upside Customer Service Calls

9.1K TOTAL
CALLS
01:19 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Upside?

Account Question:

  • “To combine old account with new”
  • “To tranfer my reward”
  • “Account”

Payments and Charges Question:

  • “Not getting credit”
  • “To get credit for purchase”
  • “Charge”

Cards Question:

  • “On April 9,2026,used my card to purchase gas and my balance has been delayed and don’t know why”
  • “Didn’t get virtual card”
  • “Visa card”

Request for Information Question:

  • “How can I merge both email address”
  • “How do I get my money how do I cash out”
  • “Where did my money go”

Shipping and Delivery Question:

  • “Haven't gotten a resolution emailing, texting, or submitting a ticket concerning miss referral bonus”
  • “I haven't received my money”
  • “Did not receive my referral fee of $17.”

Product/ Service Question:

  • “Having problem with refund”
  • “Missing cash for last purchase”
  • “My purchases not being added to my account”

Website/ Application Question:

  • “The app has logged me out and won’t let me back in”
  • “My app does not open -want to use points”
  • “Web site”

Return/ Replace Question:

  • “No money is being returned”
  • “I need to change the email on my Upside account”
  • “Lost money because I changed my email”

Refund Question:

  • “No money back”
  • “Haven’t received any refunds”
  • “No Refund notification”

Staff Question:

  • “Customer service”
  • “Problems with service”
  • “Customer services”

Activation/ Cancellation Question:

  • “I want to deactivate my account”
  • “Want to cancel cash out it's not my car number”
  • “Activate card”

Employment Question:

  • “Payoff”

Other Question:

  • “2 places can't locate on your app. 1st time trying your app”
  • “Cash out”
  • “Cash back”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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