
Upside
Upside Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Upside has 1.9 star rating based on 524 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Upside to a friend or colleague.
- Rating Distribution
Pros: Cash back, Money back, Cash back for using it.
Cons: No customer service, Poor customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Upside has 1.9 star rating based on 524 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Upside to a friend or colleague.
- Rating Distribution
Pros: Cash back, Money back, Cash back for using it.
Cons: No customer service, Poor customer service, Customer service.53% of users think that Upside should improve its Customer Service.
36% of users say that they will definitely use Upside in the future for similar services or products.Recent recommendations regarding this business are as follows: "Pay attention", "Great app. I use it all the time.", "It says add a receipt. I don't get a receipt. It's a bank statement.", "Live agent needed", "would not recommend!".
Most users ask Upside for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews











































Change my email
Yes I've been trying to cash out for months and can't because my email is wrong That's the only way I can cash out is through my email because my bank doesn't support it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Not getting money
If you look in the top corner of the media photo, youll see that I use the card that I have with the app and if you look at the receipt, youll see the date and the time that I use to that race track I need to get paid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Not getting money
If you look at the top of the receipt, youll see the ending in four digits is the card that I use for my app and if you look at the receipt and the date youll see that I used it with you guys I need to get paid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCash back
I didn't get my cash back from Dallas BBQ using the Upside app. This has never happened before. I hope this gets resolved.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment method
I called customer service. I was unable to speak to anyone.
I made a purchase at Burger King 920 FM 544.
I paid with a card different from the one on file.
I paid with card number 552322****770575
01/29 993. Please handle this matter.
dorothyaboyd@***.com
- Credits for purchases
- Not being able to speak with someone to handle my issue
Preferred solution: Credit for an offer I used.
User's recommendation: Complain
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour app wouldn’t open - fraud from chat
I could not open you Upside app, as I usually have no issue & your app has worked wonderfully.
I uninstalled & re-installed app, which did nothing, still would not open. I began a chat online to troubleshoot, since it is Christmas Eve at 6:00 pm/CT.
During the chat things seems awkward. I had to re-enter my CVS number of the card I used at pump.
I called my VISA card & sure enough someone had hacked my VISA thru your chat. I shut the VISA card down & still got no credit for my 35.88 gas purchase plus your Upside app still won't open
- Generous rebate program
Preferred solution: Just kinda like Upside generous rebate point program. Just be nice to get my rebate points for 35.88 purchase to my Upside account?
User's recommendation: Stop using Upside app, if it will not open
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNone of my transactions are processing through.
I used this app years ago and it worked great, now it is absolutely worthless. My transactions are processing so long until they expire.
I haven't had a single transaction actually go through since I started using the app again. My account is not suspended, I'm using the correct card, no receipt is required and I've gone through their phone number with absolutely no help. No one to talk to.
Do not use Upside anymore. It's absolutely worthless and disgusting they are still running.
- Used to be good
- Doesnt even process your perfectly valid purchases
Preferred solution: the money I am owed.
User's recommendation: DO NOT USE.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Did not get paid for using these orders
I use my debit card thats issued for Upside and I use it on these dates and have not got paid all I see is proceeding for over a week now
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReward not processing
It's not cool. I feel like I was gypped out.
First of all, I made my purchase on 01/03/2025, and it still says processing. Therefore, I'm missing out on two aspects: money and the promotion of using it 10 times this month to get a bonus. I'm really unhappy about this, and I can't contact anyone to remedy this problem.
Therefore, I'm just going to have to take the loss.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Can't get into app
Company fixed the issue and I have been provided with apology. You read the receipt I submitted. That said, I should ALSO be credited with a discount on my next gas purchase for meeting the required number of purchases in January for the credit.
When I click on app (several hours now), it comes back saying "Unable to load offers" Try again. I have tried dozens of times to no avail.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Account has been hacked
I noticed that my account was empty when I went to the gas station to buy gas and this email address was on my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I am not getting credit for my gas purchase
I do not get credit for my gas purchases,when I purchase gas at the holiday gas station. It used to work , but for the last few months.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't open link to retrieve gift card that I cashed out
I cashed out for an Amazon card and I am not able to open the link to use it. I sent several messages to Upside but the issue is still not resolved.
I'm very disappointed. The next step is calling the Better Business Bureau to file a complaint.
- Not able to use gift card when you cash out
Preferred solution: Full refund
User's recommendation: Don't use app!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I am not getting credit for all the purchases I am making in the grocery section
No customer service at all. My claims sit there and then it's too long and then they expire and I don't get the credit for my purchases.
I submit them the same day or the day after. Very dissatisfied with this app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchase
It's happened a few times now, I purchase fuel and close out my transaction with Upside. Then I go inside the store to make another transaction, hit the 'make another transaction' button, purchase, and end my transaction on the app.
I'm credited with my fuel transaction but my in-store transaction is still processing and I never get credit for that. Do I need to keep every receipt from now on?
- Saves money on gas and other items
- You dont always get your cash back you cant reach them by phone
Preferred solution: Just my 19% from my in store purchase
Resolved: Digital gift card
Company fixed the issue and I have been provided with apology. Yihyijh
I cashed out my rewards to an Amazon gift card and I never received it. It said I would receive an email and I never did.
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