Anonymous
map-marker Logansport, Indiana

Change my email

Yes I've been trying to cash out for months and can't because my email is wrong That's the only way I can cash out is through my email because my bank doesn't support it

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Jerusha Dhw

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Verified Buyer
| map-marker Atlanta, Georgia

Not getting money

Upside - Not getting money
Contains 1 confidential file for company representatives

If you look in the top corner of the media photo, youll see that I use the card that I have with the app and if you look at the receipt, youll see the date and the time that I use to that race track I need to get paid

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Jerusha Dhw

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Verified Buyer
| map-marker Atlanta, Georgia

Not getting money

Upside - Not getting money
Contains 1 confidential file for company representatives

If you look at the top of the receipt, youll see the ending in four digits is the card that I use for my app and if you look at the receipt and the date youll see that I used it with you guys I need to get paid

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Jamell B Ivb

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Verified Reviewer

Cash back

Upside - Cash back

I didn't get my cash back from Dallas BBQ using the Upside app. This has never happened before. I hope this gets resolved.

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Dorothy B Edw

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Verified Buyer
|

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Verified Reviewer

Payment method

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Contains 1 confidential file for company representatives

I called customer service. I was unable to speak to anyone.

I made a purchase at Burger King 920 FM 544.

I paid with a card different from the one on file.

I paid with card number 552322****770575

01/29 993. Please handle this matter.

dorothyaboyd@***.com

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Pros:
  • Credits for purchases
Cons:
  • Not being able to speak with someone to handle my issue

Preferred solution: Credit for an offer I used.

User's recommendation: Complain

JERRY M Mgn

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Verified Reviewer

Your app wouldn’t open - fraud from chat

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I could not open you Upside app, as I usually have no issue & your app has worked wonderfully.

I uninstalled & re-installed app, which did nothing, still would not open. I began a chat online to troubleshoot, since it is Christmas Eve at 6:00 pm/CT.

During the chat things seems awkward. I had to re-enter my CVS number of the card I used at pump.

I called my VISA card & sure enough someone had hacked my VISA thru your chat. I shut the VISA card down & still got no credit for my 35.88 gas purchase plus your Upside app still won't open

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Pros:
  • Generous rebate program

Preferred solution: Just kinda like Upside generous rebate point program. Just be nice to get my rebate points for 35.88 purchase to my Upside account?

User's recommendation: Stop using Upside app, if it will not open

Sydney B Bcc

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Verified Buyer
|

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Verified Reviewer

None of my transactions are processing through.

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Upside - None of my transactions are processing through.
Contains 1 confidential file for company representatives

I used this app years ago and it worked great, now it is absolutely worthless. My transactions are processing so long until they expire.

I haven't had a single transaction actually go through since I started using the app again. My account is not suspended, I'm using the correct card, no receipt is required and I've gone through their phone number with absolutely no help. No one to talk to.

Do not use Upside anymore. It's absolutely worthless and disgusting they are still running.

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Loss:
$10
Pros:
  • Used to be good
Cons:
  • Doesnt even process your perfectly valid purchases

Preferred solution: the money I am owed.

User's recommendation: DO NOT USE.

Jerusha Dhw

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Verified Buyer
| map-marker Atlanta, Georgia

Did not get paid for using these orders

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Contains 2 confidential files for company representatives

I use my debit card thats issued for Upside and I use it on these dates and have not got paid all I see is proceeding for over a week now

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TRANECA H

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Verified Buyer
|

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Verified Reviewer

Reward not processing

Contains 1 confidential file for company representatives

It's not cool. I feel like I was gypped out.

First of all, I made my purchase on 01/03/2025, and it still says processing. Therefore, I'm missing out on two aspects: money and the promotion of using it 10 times this month to get a bonus. I'm really unhappy about this, and I can't contact anyone to remedy this problem.

Therefore, I'm just going to have to take the loss. Angry

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Preferred solution: Full refund

Resolved
Oluwasemilore Cay

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Verified Buyer
|

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Resolved: Can't get into app

Contains 1 confidential file for company representatives
Updated by user Feb 08, 2025

Company fixed the issue and I have been provided with apology. You read the receipt I submitted. That said, I should ALSO be credited with a discount on my next gas purchase for meeting the required number of purchases in January for the credit.

Original review Jan 22, 2025

When I click on app (several hours now), it comes back saying "Unable to load offers" Try again. I have tried dozens of times to no avail.

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Skyelynn Cei

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Verified Reviewer
| map-marker Washington, District Of Columbia

Account has been hacked

Upside - Account has been hacked

I noticed that my account was empty when I went to the gas station to buy gas and this email address was on my account

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Kathy V Iqh

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Verified Reviewer
| map-marker Minneapolis, Minnesota

I am not getting credit for my gas purchase

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I do not get credit for my gas purchases,when I purchase gas at the holiday gas station. It used to work , but for the last few months.

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Ann B Czg

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Verified Reviewer

Can't open link to retrieve gift card that I cashed out

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I cashed out for an Amazon card and I am not able to open the link to use it. I sent several messages to Upside but the issue is still not resolved.

I'm very disappointed. The next step is calling the Better Business Bureau to file a complaint.

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Loss:
$146
Cons:
  • Not able to use gift card when you cash out

Preferred solution: Full refund

User's recommendation: Don't use app!

Geffrey Gfu

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Verified Reviewer
| map-marker Barre, Vermont

I am not getting credit for all the purchases I am making in the grocery section

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No customer service at all. My claims sit there and then it's too long and then they expire and I don't get the credit for my purchases.

I submit them the same day or the day after. Very dissatisfied with this app

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David D Ngi

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Verified Reviewer

Purchase

Upside - Purchase
Upside - Purchase - Image 2

It's happened a few times now, I purchase fuel and close out my transaction with Upside. Then I go inside the store to make another transaction, hit the 'make another transaction' button, purchase, and end my transaction on the app.

I'm credited with my fuel transaction but my in-store transaction is still processing and I never get credit for that. Do I need to keep every receipt from now on?

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Loss:
$1
Pros:
  • Saves money on gas and other items
Cons:
  • You dont always get your cash back you cant reach them by phone

Preferred solution: Just my 19% from my in store purchase

Resolved
Riyah Syq
map-marker Bell City, Louisiana

Resolved: Digital gift card

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Updated by user Jan 23, 2025

Company fixed the issue and I have been provided with apology. Yihyijh

Original review Jan 16, 2025

I cashed out my rewards to an Amazon gift card and I never received it. It said I would receive an email and I never did.

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