Upside
Upside Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Upside has 1.9 star rating based on 466 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Upside to a friend or colleague.
- Rating Distribution
Pros: Cash back, Money back, Cash back for using it.
Cons: No customer service, Poor customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Upside has 1.9 star rating based on 466 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Upside to a friend or colleague.
- Rating Distribution
Pros: Cash back, Money back, Cash back for using it.
Cons: No customer service, Poor customer service, Customer service.50% of users think that Upside should improve its Customer Service.
32% of users say that they might use Upside in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Not worth using unless you travel a lot or commuting long distance for work", "have a phone i could call and talk to a person", "Not good", "Good luck", "Don’t use upside".
Most users ask Upside for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Upside Reviews
"I cashed out and I can’t find my money"
Cant get anyone on the phone complete bull one to talk to. Its just *** im so pissed right now. Id like to slap the *** out of something and I dont understand...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ohatchee, Alabama
4 stars out of 5 bc my email was wrong and I can’t change it without using the email to change it
I didnt talk to anyone it kept saying to use the app or they would contact me via email but it was the wrong email and I needed it to be changed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
None of my transactions are processing through.
I used this app years ago and it worked great, now it is absolutely worthless. My transactions are processing so long until they expire.
I haven't had a single transaction actually go through since I started using the app again. My account is not suspended, I'm using the correct card, no receipt is required and I've gone through their phone number with absolutely no help. No one to talk to.
Do not use Upside anymore. It's absolutely worthless and disgusting they are still running.
- Used to be good
- Doesnt even process your perfectly valid purchases
Preferred solution: the money I am owed.
User's recommendation: DO NOT USE.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Account has been hacked
I noticed that my account was empty when I went to the gas station to buy gas and this email address was on my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Purchase
It's happened a few times now, I purchase fuel and close out my transaction with Upside. Then I go inside the store to make another transaction, hit the 'make another transaction' button, purchase, and end my transaction on the app.
I'm credited with my fuel transaction but my in-store transaction is still processing and I never get credit for that. Do I need to keep every receipt from now on?
- Saves money on gas and other items
- You dont always get your cash back you cant reach them by phone
Preferred solution: Just my 19% from my in store purchase
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Didn't get to talk to anyone, then when I tried to leave a video message it hung up on me, I want my $128 and change refunded
UpSide Is Not What It Saids It Is. When I Called It Went Straight To Voicemail That's Unexceptable Especially When You Take My Money
Preferred solution: Full refund
User's recommendation: Don't Waste Your Time
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vassar, Michigan
The receipts, I give I don’t get cash back
When I put in my receipt, they all get denied with no money cash back please let me know what Im doing wrong or the best way to get cash back I am a very pissed off customer
Fredericksburg, Virginia
Customer has problems
My name is Samuel Anastasia I have cashed out 36 dollar for a Dunkin donut card I received from you it read click here to get barcode for Dunkin Donuts card Ive tried so manytimes to click on it with no results to click on it to receive my $36 dollar gift card please help me out with this matter I feel Im out of the $36 card I earned this with so many purchases to be stuck on this that I cant get my electrionic card
User's recommendation: If you cash out you maybe out all money you spent to think your getting a Dunkin’ Donuts gift card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bloomfield, Iowa
Resolved: Site not working
Company fixed the issue and I have been provided with apology. Site wasn't working, nothing I could do, just lost money back. In the future, remember where and keep receipts so I have proof of purchase.
This site is *** doesn't work and no one will call me about it. Crock of *** is this a scam???
Kinda hard to use the app when it's not working. No one to get a hold of, nothing.
I lost a lot of days and money back. 24-"48 hours for someone to get back to me, doesn't help. Should have someone on this. I would like the site fixed or I am deleting app.
Not happy at all. Why do you have the app if it is not worth having.
User's recommendation: Do not use
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Didn't get credited
When I acknowledged the last four numbers of my card, the app said I was done, but I still hadn't pumped gas yet. Thank you.
- Always enjoy upside
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dallas, Texas
Claims not working!!!
Im making a claim for a gas station (twice now two different places) and my credits arent going through and they should have included a 10 cent bonus per gallon!!!
User's recommendation: Get a working number for upside
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
App not working.
Hi, I got this app about a month and a half ago and I have used it three times now the first time I used it, I got a notification. It would be ready in 1 to 2 business days.
It never came through. Then I got an email about two weeks later saying it would take another week. It never came through. Then I used it a second time after getting gas and it said itd be ready in 2 to 4 business days, it never came through.
I just used it for the third time after getting gas and now Im skeptical whether its even going to come or not. I go to my lifetime earnings to see if any money has come back yet and it said I had zero earnings. It said the first time I use the app is now expired because you guys took too long to process my money back. I would like my money back from all three times.
I have used this app. I know two people now that have the app and have gotten money back , Every single time theyve use the app.
I would like to see what we can do about this as soon as possible. Thanks.
Preferred solution: Full refund
User's recommendation: This app has been amazing to other people I know that used it. For me it hasn’t worked.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Why did they expire
I used the same Circle K in October and all of my transactions expired in November. Why did this happen when I used the same card also?
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Herkimer, New York
Question
Why arent my circle k purchases working all my all purchases other place are working for the card on file and back in October my card on file worked and now all of a sudden its not working why I just realized probably why they arent working is the changed the name look at receipts that I sent pics of they have the same address not sure if that is why but that is the only thing different
Yankton, South Dakota
Incorrect email on my account
I cashed out a $20 dominos gift card. They sent it to my email, however, the upside app does not have my correct email!
I dont know how to access this random private email as I didnt ever put that in. My correct email is kiaraterry2003@***.com
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cash purchase not recorded, had to pay in advance due to hurricane
Please reimburse me for a mandatory prepaid gas purchase of $160.00. Gas was hard to find and buy because of a hurricane in Western NC.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Verify a card.
Hire somebody to work weekend. Make it so I can take a picture of the email. You sent me I don't understand
Preferred solution: STUPID
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