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Upside

Upside

www.upside.com
What is your customer experience with Upside?

Upside Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Upside has a 1.7 star rating from 602 reviews; consumers are mostly dissatisfied and only 13% would likely recommend. Rating distribution is heavily unfavorable. 53% say Upside should improve customer service and many request refunds or help cashing out.

Key Takeaways for Future Customers

  • Check recent Upside reviews for recurring issues before relying on cash back.
  • Expect delays when requesting refunds or cash out and limited phone support.
  • Document receipts and account details to expedite dispute resolution.

Negative Feedback / Risk Areas

  • Frequent Upside customer complaints about missing cash back and disappearing balances.
  • Poor or non-existent customer service and long processing or denial of rewards.
  • Problems with refunds, virtual cards, cash out failures, and account access.

Positive Feedback

Users report cash back and money back when the app works; some continue to use Upside for savings despite issues.

View full overview ›

Media from reviews

Upside - You have a area where you can pay cash and upload the receipt and mine doesn't...
Upside - Referral bonus missingUpside - Did not receive my referral fee of $17.Upside - Help not received my Visa cardUpside - The fuel price on your app is not matching the fuel price at the fuel station at...Upside - The fuel price on your app is not matching the fuel price at the fuel... - Image 2Upside - Photo from Giant in Eden sq. Shopping center did not attach.
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Sara H Wlc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fuquay Varina, North Carolina

Having problem with refund

AI Highlights
  • - Customer requests cash back from a grocery purchase at IGA in Benson, NC.
  • - Card on file issue; says receipt is on file and downloadable.

Give me my money that I earned from groceries. The card that was used on file is the one I'm having trouble with.

I do not have the receipt since it has been 12 days, and you're asking for a receipt.

You should have the receipt that is on file because it said to just download, which was recommended. I'm highly disappointed with this; this is unsatisfactory, and I don't appreciate having to go through this much trouble just to get cash back on a purchase I made at IGA grocery store in Benson, North Carolina.

Preferred solution: Full refund

View full review
Resolved
David S Zrd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Louis, Missouri

Resolved: Robbed of a reward

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AI Highlights
  • - Claimed a $0.30/gal Schnucks promo before purchase.
  • - Card matched and was in my wallet.
  • - I have screenshots as proof.
  • - Support is unresponsive.
Upside - Robbed of a reward
Upside - Robbed of a reward - Image 2
Updated by user Apr 04, 2026

The .30/gal bonus was applied to my account for my next fill up.

Original review Mar 30, 2026

I claimed a reward for a $0.30/gal discount on a Schnucks promotion purchase. I claimed it before I made the purchase; the card matched, it was in my wallet, and I have screenshots to prove it. But they won't email me back when I contact chat, they don't have phone support, and so I'm left, screwed over, helpless.

Loss:
$20
Pros:
  • Sometimes it helps me save money on fuel
Cons:
  • Theres no customer support and you get forced to accept the short straw

Preferred solution: Full refund

View full review
GrapeApe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richmond, Virginia

Referral bonus missing

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AI Highlights
  • - Louise Schroyer applied the code correctly and got cash back.
  • - I have not received the $17 referral bonus and request it now.
Upside - Referral bonus missing

I have no idea. My referral Louise Schroyer, did everything correctly with applying my code and making a purchase.

She has already received the cash back for her qualifying purchase now she needs the $17 referral bonus and so do I. I have 2 other referrals where the has not been a problem with my account.

This needs rectified immediately. Thank you

Loss:
$34
Cons:
  • Not enough participating gas stations
  • Terrible customer service

Preferred solution: The $17 referral bonus ad stated for myself and my referral

User's recommendation: At this moment it would be to use any company other than upside

View full review
Libby H Qdm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Louis, Missouri

Did not receive my referral fee of $17.

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Upside - Did not receive my referral fee of $17.
Updated by user Apr 15, 2026

Customer service is terrible. The site is generally good. But,trying to get a customer service reply is impossible.

Original review Apr 14, 2026

I referred someone to Upside. We were supposed to get $17 each.

He got his, but I did not. I did get my 10¢ for his purchase, so I know they got my invite code.

Loss:
$17
Pros:
  • Saving money
Cons:
  • Missed a savings because the receipt was too faint because the printer was low on ink
  • Not enough gas stations near me

Preferred solution: Full refund

View full review
GERMAN G Xpd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

OFTEN I HAVE ISSUES WITH CREDIT FOR GAS PURCHASED

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Upside - OFTEN I HAVE ISSUES WITH CREDIT FOR GAS PURCHASED
Upside - OFTEN I HAVE ISSUES WITH CREDIT FOR GAS PURCHASED - Image 2
Upside - OFTEN I HAVE ISSUES WITH CREDIT FOR GAS PURCHASED - Image 3

I do have the gas station receipt of the gas purchased from Feb 20th, 2026. It has been 15 days and still waiting for my credit.

Pros:
  • Lot of possible gas stations and restaurants
Cons:
  • Extremely difficult to reac specially a live customer service

Preferred solution: Price reduction

View full review
Laverne J Sgt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, Alabama

Help not received my Visa card

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Upside - Help not received my Visa card

I cashed out in March. I have not received the card in the mail that I requested for $15.68.

Please contact me as soon as possible. Thank you.

View full review
Ivory D Lwh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Funds Suddenly Disappeared

Upside - My Funds Suddenly Disappeared

I opened my app to find a gas station and it asked me to sign in when I usually use face recognition. I reset my password to get in and my funds were not there anymore.

Loss:
$25
Pros:
  • Money disappears

Preferred solution: Full refund

User's recommendation: Pay attention

View full review
Michael M Ger

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Upside keep rejecting my “upload receipt. Purchased gas on 3/28/2926 at liberty st speedway.

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Upside keep rejecting my “upload receipt. Purchased gas on 3/28/2926 at liberty st...

Nothing. No response from anyone.

Seems like there is no one to talk yo regarding my problem snd that is very frustrating.

Pros:
  • Hopefully to save money
Cons:
  • No ability to speak to a human regarding the problem

Preferred solution: The app does not seem to recognize my upload of the receipt

User's recommendation: Make a phine call the first option for contact to resolve a problem.

View full review
Frank A Zfu
map-marker Colorado Springs, Colorado

You have a area where you can pay cash and upload the receipt and mine doesn't work why

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Upside - You have a area where you can pay cash and upload the receipt and mine doesn't...

I tried to use cash, and it wouldn't take the receipts, and yet they have a spot for uploading receipts, so that's it. It didn't give me a customer representative; it referred me to the website.

Loss:
$1

Preferred solution: Full refund

User's recommendation: Don't use cash.

View full review
Featured
Joshua B Xaj
map-marker Fort Worth, Texas

The fuel price on your app is not matching the fuel price at the fuel station at Shell

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AI Highlights
  • - Prices were higher than app ads.
  • - Diesel price matched the app; midgrade used.
  • - The reviewer was overcharged and wants contact by phone or email.
Upside - The fuel price on your app is not matching the fuel price at the fuel station at...
Upside - The fuel price on your app is not matching the fuel price at the fuel... - Image 2

Hi, I drove about 7 miles out of my way to visit this Shell station based on the app's advertisement for prices on fuel. I got to the fuel station and the prices of the fuel were much higher than advertised on your app.

The diesel price did match your app. I use midgrade fuel and I was outside and hoped that what was being advertised was correct, but it was not today.

I was overcharged for my fuel. I need to speak with someone; please have someone contact me either by phone or email: 817-800-****.

Loss:
$6
Pros:
  • Savings when the pricing is correct is significant
Cons:
  • And the price is not matching what the upside app advertises
  • Loss of driving out of your way based on trusting the abs information getting to the gas station

Preferred solution: Full refund

User's recommendation: Stations before you drive out of your way for these prices that they advertise. Several fuel stations are not matching what the outside app is advertising for these stations.

View full review
Anonymous
map-marker Wilmington, Delaware

Photo from Giant in Eden sq. Shopping center did not attach.

AI Highlights
  • - I couldn't speak to anyone; I got an email about photo I sent attached to my claim, and automated menu cut off after I pressed a service number.
Upside - Photo from Giant in Eden sq. Shopping center did not attach.

I was never able to speak to anyone so that is why you got the email requesting that the photo I sent attached to my claim. I got an automated message that said select a number for the service I needed and I pressed it with several other attempts and the line kept cutting off with no one answering. Not at all satisfying.

View full review
Anonymous
map-marker Deland, Florida

Rewards have not been updated

Upside - Rewards have not been updated

Upside said, that their office was closed at that time. So, there was not any contact or conversation. Will try again tomorrow.

View full review
Anonymous
map-marker Aliquippa, Pennsylvania

Link gift card to my account

Upside - Link gift card to my account
Upside - Link gift card to my account - Image 2

I tried to link these gift cards to upside and was not able to do so. How can I link these cards to my account so I can get points???

View full review
Karen F Kqn
map-marker Germantown, Maryland

Not payment on a charge

AI Highlights
  • - Giant purchase on the 4th; refund issued.
  • - Six days have passed since the refund; a status update is requested.
  • - Refunds on other card purchases exist.
Upside - Not payment on a charge

Made a purchase at Giant in the 4th. My money was refunded.

Not a large purchase, but still. How hard is this? I have been refunded on other purchases using the same card. Can you let me know when this is resolved?

It's been 6 days. What does it take?

At this point, I should get double the amount. Maybe you should have an 1800 number.

Preferred solution: Apology

View full review
Brian F Pvb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Scottsdale, Arizona

Have been locked out of my account. No customer service. Have repeatedly tried to get help, no return contact. Very upsetting. Brian Foley

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AI Highlights
  • - Locked out of my account and can't withdraw funds.
  • - Tried all recommendations and still get same error code.
  • - I emailed support but still need help.
Upside - Have been locked out of my account. No customer service. Have repeatedly tried...

Can't get money out of my account because I'm locked out and cannot access my account. I have tried all your recommendations.

Still, nothing. I keep getting the same error code, which I have emailed you and tried everything.

I need help with this. Please.

Loss:
$80
Pros:
  • Good deals and saving money
Cons:
  • Can not get my money locked out of my account

Preferred solution: Full refund

View full review
Gerald F Zvg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Most transactions are always denied or requesting more reviews ( longer processing time/ denial)

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Purchases always take longer processing time than usual; plenty of purchases always require more reviews or are denied.

Preferred solution: Full refund

User's recommendation: My recommendation is that there should be no denial or further review of any transaction rewards with a particular card that has been authorised for a particular transaction already.

View full review

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